Another option is to bring in subject-matter experts from outside the business organization who can provide knowledgeable and unique input. [2] X Research source
For many assignments, you will be writing several individual process documents. There should be one for each of the processes in a complex operation, but repeatable processes can have material duplicated from a singular document. As a general rule, it’s better to make each document cover as small a process as possible. This makes the process, and the list of people who must understand it, as clear as can be.
Be sure to describe the impact, positive and negative, that the process has on the organization. A typical scope: This process pertains to flight record-keeping. Unrelated records, such as the details of aviation maintenance or quality control checks, are not pertinent within the scope of this process.
A poorly named business process would be Filing. A well named business process would be Flight record-keeping
For example, one of the most well-defined and commonly-used forms of business process modeling is simply referred to as Business Process Modeling Notation (BPMN). This systems uses shaped “flow objects” to indicate specific types of tasks and “connecting objects” to show the relationships between them. In addition, “swim lanes” are used to show partitions in the process, like different departments responsible for parts of the process. This notation is used frequently and is therefore suited for collaboration and standardization across an organization. However, different process call for different modeling techniques. For example, Unified Modeling Language (UML) diagrams are more effective for modeling complex logic processes and are more suitable for software system modeling than BPMN. [5] X Research source
Printing out the form XYZ Determine personnel responsible for filling out specific sections of form XYZ Create chain of custody for form XYZ Determine method for integration of form XYZ into filing system
Regardless of the format you decided on, it may be beneficial to utilize typical flow diagrams symbols at this stage (e. g. squares are steps, diamonds are questions, ovals are start/end points).
Example: Upon completion of the flight, pilots shall utilize flight record computer system on airplane tablets to print out form XYZ.
For instance, the decision matrix for maintenance could involve line leaders, shift leaders, multiple manager levels, up to even the plant manager.
If there is pertinent industry terminology pertinent to the process, there can be a section that covers abbreviations and terminology. [8] X Trustworthy Source Official UK government website Official website for the public sector of the UK government Go to source The introduction can be a simplified method for delivering the overall concept to new employees who may not be able to follow the entire BPD. A sample introduction could start similar to the following: This introduction provides pertinent background data and justification for improving the flight record-keeping within Blackhawk Inc. At Blackhawk Inc, improvement of the flight record-keeping is mandatory, and this process will ensure standardization.
Pilots shall fill out post-flight form XYZ, and note any irregularities (00:30). Pilots shall place form XYZ in the maintenance inbox, signing the check-in form (00:05). Maintenance shall sign-off form XYZ when all irregularities are inspected and corrected. Maintenance shall turn over form XYZ to flight record clerical staff for proper filing (00:05).
An improper linkage: Mr. Johnson in Office 123 will separate and file documents. A proper linkage: Flight record clerical staff will separate and file documents.
Multi-national businesses should focus on the exception process, including caveats for language and legal issues unique to the region. If changes are approved on a wide-scale, include whatever suggestion form is being used to accept changes. Example: When pilot tempo does not permit timely completion of form XYZ, co-pilots can fill out the form.
